Supervisor, Consumer Loan Underwriting

The Supervisor, Consumer Loan Underwriting provides support and assistance to the AVP, Consumer Lending to ensure all daily consumer loan underwriting functions are completed in a timely manner and within established Service Level Agreements of Technology Credit Union (Tech CU). The incumbent provides next level expertise to colleagues and members, assesses departmental needs and proactively self-assigns or assigns tasks based on identified needs. The Supervisor’s primary focus is the day-to-day operations of the underwriting team to ensure timely processing of direct and/or indirect loan applications and related processes,  auditing/reporting functions,  enhanced project responsibilities, and  performing risk analysis and decisions on complex loan applications in a fast-paced environment.  This role maintains a thorough understanding of Tech CU’s underwriting standards, risk philosophy, credit culture, and market conditions.

Essential Duties

Underwriting Team Leadership

• Leads efforts to enhance the consumer loan originations experience and deliver exceptional member/applicant service.
• Supports underwriting staff by overseeing daily operations, including work distribution, scheduling, and training to meet performance expectations.
• Serves as a subject matter expert and first point of contact for underwriting questions; provides feedback and updates to consumer lending procedures.
• Handles escalated consumer loan underwriting issues from internal and external stakeholders, escalating to management when necessary.
• Identifies and recommends automation and process improvements for direct and indirect loan originations.
• Conducts audit reviews, testing, validation, and loan research as needed.
• Coordinates materials for compliance audits and examinations related to consumer loans.
• Participates in cross-functional and departmental projects related to consumer lending.
• Manages vendor processes and reviews complex member, applicant, partner, or vendor requests.
• Serves as an active underwriter supporting daily operational tasks and processes.

Daily Duties

• Collaborates with own manager to ensure that the daily functions of the department are completed within Service Level Agreements.

• Evaluates, underwrites, and analyzes  application requests received through the Direct and Indirect Lending channels as well as documents and communicates the reason for the decision. .
• Calculates lending ratios, conducts loan risk analysis and properly identifies credit issues, fraud and/or other associated lending risks.
• Makes sound lending decisions within assigned lending authority and in keeping with the goals and direction of Tech CU.
• Researches, spreads, and analyzes pertinent financial statements of individuals, businesses, and other entities.
• Seeks alternative and viable solutions for overcoming obstacles to approving loans for applicants and acts with a sense of urgency when requests are received.
• Makes fully supported recommendations to management for approvals outside own maximum individual lending authority.
• Reviews and understands complex financials with accuracy and ensures decisions meet Retail Credit Administration Standards, Board Policies, and compliance with state and federal regulatory guidelines.
• Identifies cross-sell opportunities for loan products or services when reviewing applications and advises Retail Branch Staff.
• Contributes to the overall success of the Consumer Lending Originations area through commitment and provides exceptional service to internal and external stakeholders, partners and vendors.
• Provides functional support and communicates with others in a respectful and professional manner, fostering a supportive environment to build relationships with both internal and external partners.
• Acts as a subject matter expert for other team members, answering questions, providing guidance, and offering solutions.
• Act as mentor to all underwriters, including in-depth coaching and training.
• Identifies and makes recommendations for process and procedural improvements in relation to position and functions.
• Prepares and monitors various loan reports and performs other duties as assigned.
• May provide underwriting support to other lending divisions as needed.

Supervisory Functions

• Establishes scope of authority, schedule and responsibility for direct reports.
• Engages with direct reports and peers to align goals with organizational goals and objectives, establish performance metrics, provide feedback and develop talent.
• Manages and monitors budget to maximize operating efficiencies.
• Reviews and responds to issues identified in audit and regulatory reports.
• Supports established policies and procedures, recommending changes as needed.
• Effectively manages a hybrid workforce (onsite and remote) through strong communication, collaboration and engagement practices.

Work Schedule

• Full-time; typically, 40 hours/week
• 8:30am-5:30pm Pacific, M-F (or as directed by management)
• Flexibility to occasionally work early or late hours, and extended weekend hours, typically with advance notice

Workplace Essentials

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate and Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and to mitigate losses and errors.

Education:  Associate’s Degree or equivalent job experience (Bachelor’s Degree preferred with emphasis in finance or business).

Experience: 3+ years’ Supervisory experience and 5+ years' increasingly responsible experience in related disciplines including;

• Underwriting direct and indirect consumer loans for a financial institution
• Underwriting experience in identifying layered risk
• Understanding of risk mitigants
• Understanding exposure when analyzing unsecured, collateralized, credit cards, and other lending products
• Indirect lending experience preferred

Knowledge/Skills/Abilities:

• Excellent ability to deal with abstract and concrete variables.
• Excellent ability to define problems, establish facts, and draw conclusions using a set of data.
• Strong independent judgment and sound decision-making within assigned lending authority.
• Strong PC skills including Windows, Word, Excel, Imaging and Credit Scoring.
• Strong ability to apply mathematical concepts.
• Solid ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines in a high-volume production environment.
• Strong ability to analyze complex financial documents such as personal and business tax returns.
• Strong verbal and written communication skills, including being highly skilled in de-escalation techniques.
• Service oriented with good ability to collaborate with others.
• In-depth knowledge of consumer lending products, applications, rules, regulations, policies, and procedures.
• Solid proficiency with technology.

Travel: May be required to occasionally attend offsite training, meetings or events, typically with advance notice.

Typical Working Conditions: Office environment with member phone or email interaction. May work remotely as determined by business needs and individual performance.

Equipment Used: Equipment used in the workplace may include computers, mouse, keyboard and other devices requiring repetitive hand motions.

Physical Requirements:   This position requires:  

• Ability to sit 85% of the day.
• Keyboard and computer screen use for 90% of time during which one is seated.
• Ability to stand 10% of the day and periodically lifts files weighing up to 5 lbs.
• Communicate via phone 10% of the day.

EQUAL EMPLOYMENT OPPORTUNITY

Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Position Grade: 106
• Salary Range: minimum-$97,000, midpoint-$116,000, maximum-$135,000
• Work Location: The salary range listed is based on working in San Jose, CA. If you work remotely, your salary will be adjusted based on your geographic location.
• Typical Starting Pay: Most new hires start between the minimum and midpoint of the range (adjusted for work location if applicable), based on experience and qualifications.
• Bonus Potential: Target 10% of base salary based on company and individual performance

Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation tied to individual and company goals.

Tech CU offers a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision plans
• Income Protection: Life and disability insurance
• Retirement: 401(k) plan with company match
• Paid Holidays: 12 days annually
• Paid Time Off (PTO):
• Accrues at 7.08 hours per bi-weekly paycheck (approximately 23 days per year)
• Increases with length of service
• Voluntary Time Off (VTO):
• 8 hours annually for full-time employees to support charitable organizations
• Additional Benefits:
• Flexible Spending Accounts
• Employee-paid voluntary benefits
• Leaves of absence in compliance with state and federal regulations