Senior Relationship Banker

The Senior Relationship Banker offers a full range of financial products and services in a retail setting, including the more complex products/situations, with minimal supervision.  The incumbent works in collaboration with management to provide support and coaching to junior staff members and to ensure that the branch runs smoothly in adherence with Technology Credit Union’s (Tech CU) policies and procedures.

Essential Duties

• Performs a wide variety of banking transactions accurately, handling each one with efficiency and appropriate discretion.
• Opens/processes new member accounts and loan applications. Honors commitments to members and follow up with them to ensure satisfaction.
• Cross-sells other Tech CU products/services as appropriate.
• Participates in business development events outside of the branch, e.g. Member Company on-sites and community activities.
• Works towards fulfillment of assigned sales and service goals; prepares sales and tracking reports as required and engages in performance progress with manager on a regular basis.
• Ensures all sales referrals are correctly entered into the designated tracking system, and monitors pipeline and workflow queues regularly.
• Receives and dispenses various denominations of coin and currency.
• Opens and closes cash drawer daily, ensuring proper handling of cash and negotiables. Balances cash drawer at the close of business each day.
• Travels to other Branches as directed by management.
• Processes cash orders.
• Maintains cash limits for all branch staff.
• In collaboration with the Branch Manager,
  • Monitors staff relationship management and workflow queues
  • Schedules staff
  • Prepares reports as requested
  • Coaches to motivate staff to achieve individual/department goals and provide feedback to manager on staff performance
• Engages the appropriate division manager and partner with them to resolve underwriting/loan issues.
• Performs delegated audits.
• Assists management to the safety and security of staff and members, including opening and closing the Branch as requested.

Service and Standards:

• Delivers exceptional member service, i.e. model member appreciation, put members first, serve them accurately and with a sense of urgency, and continually strive to achieve the highest level of member satisfaction.
• Collaborates with Tech CU partners in serving member needs and follow through on resolving their issues/concerns.
• Complies with all industry regulations, Tech CU policies/procedures and Service Level Standards.
• Maintains confidentiality of member information.
• Clearly articulates Tech CU features and benefits of products/services and to members.

Professional Training & Development

• Participates in Tech CU training as guided by manager, including compliance, product knowledge and soft skills.
• Attends staff and company-wide meetings.

Work Schedule

• Full-time; typically 37-40 hours/week
• 8:45am-5:15pm, M-F, rotating Saturdays 9:30am-2:30pm
• Occasional overtime
• Flexibility to occasionally work early or late hours, and extended weekend hours, typically with advance notice

Workplace Essentials                                                                         

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Education:  High School diploma or equivalent work experience; college degree preferred. 

Experience:  3+ years’ experience in related disciplines, including sales, leadership, customer service in the financial services industry. Significant experience assisting members with a full range of financial products and services, including the resolution of escalated member issues. 

Knowledge/Skills/Abilities:  

• Practical understanding of the consultative sales technique.
• High level understanding of the competitive landscape.
• Highly detail-oriented, with solid basic mathematical skills.
• Strong ability to navigate multiple software applications and digital tools and equipment.
• Strong ability to sustain performance, participate and thrive independently, utilizing tolls to find information.
• Strong sales/service, leadership and team orientation.
• Proven ability to work independently, utilizing tools to find information.
• Proven ability to participate, sustain performance and thrive on a high-energy team.
• Highly adaptive and open to changes as the organization grows and its needs to evolve.

Licensing:  Upon employment, must enroll and maintain registration with Nationwide Multistate Licensing System (NMLS) under Tech CU’s company registration.

Travel:  May be required to travel occasionally to Tech CU locations outside of home branch, typically with advance notice.  May be required to occasionally attend offsite training, meetings or events, typically with advance notice.  Overnight travel unlikely.

Typical Working Conditions:  Office environment with direct member interaction

Equipment Used:  Routinely uses standard office equipment, including computer, phone, copier and other devices.

Physical Requirements:   

• Sight to distinguish between various denominations of coin and currency.
• Speaking and listening to interact with members and team in person or via phone
• Standing for up to 4 hours per day.
• Reading a computer screen and perform keyboarding tasks for up to 70% of the day.
• Bending or stooping to reach lower drawers.
• Occasional lifting (25 pounds or less) may be necessary.

EQUAL EMPLOYMENT OPPORTUNITY

Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PAY AND BENEFITS

This is a grade 103 position, with a salary range from $59,300 to $82,700 with bonus potential of 7%. The anticipated range for new hires is between the low-end and midpoint of the range, depending on experience. Tech CU is a pay-for performance organization that benchmarks base pay to the 50^th percentile of our market and we provide incentive-based compensation aligned with successful accomplishment of individual and corporate goals. The salary mentioned above is based on working in San Jose, CA. Salaries are based on the geographic location in which you live if working remotely.

Additionally, Tech CU provides health care benefits, life and disability insurance, 12 paid holidays and 401k with a company match; along with employee paid voluntary benefits. 5.54 Paid Time Off (PTO) hours accrue per bi-weekly paycheck (18 days per year) and will increase with length of service. Eight hours of Voluntary Time Off (VTO) are granted to full time employees annually to dedicate time to charitable organizations. Leaves of absences are available in adherence with state and federal regulations.